Chief Boots

Warranty:

Returns will be accepted for faulty or defective goods and any other non-excludable obligations of Beaver Brands set out in The Competition and Consumer Act 2010, Schedule 2, Australian Consumer Law or similar State and Territory legislation.

Returns are subject to customer following Beaver Brands' recommended care and maintenance instructions which can be found on the garments swing tag. Beaver Brands garments found to be faulty will be replaced at no cost.

Items that are sourced from 3rd party distributors will carry their own manufacturer’s warranty.

Returns/Exchange Policy:

Beaver Brands to be notified within 7 days from receipt of order for any products that are to be returned/exchanged.

Before any items are returned the following steps need to be actioned:

• Complete Return Authorisation Form (RAF)
• Obtain a Return Authorisation Number
• Forward the garments with the (RAF) form to the specified Beaver Brands branch
• Goods will be inspected and credited off your account once approved

Please Note: Beaver Brands must approve all returns before they are forwarded back to the designated branch. These authorised returns must be freight prepaid and will only be accepted if they are in a saleable condition. Products specifically purchased, manufactured, machined or cut to size or to your company’s specification are not returnable unless prior approval has been given.

Please contact customercare@beaver.com.au to find out your FIS threshold.

Orders typically ship within 1 working day from our National Distribution Centre located in Erksine Park, NSW.